Shipping terms

COVID-19

Due to limited resources for processing orders during this time, online orders may experience delays of 3-5 business days before shipping.

Please contact SUPPORT@FEATHERWINDZ.COM for any questions or concerns placing your order. In accordance with public social distancing recommendations, all employees capable of working remotely are doing so. When processing orders, we are being diligent with cleaning and sterilization procedures to further reduce any risks. Thank you for your support and understanding during these trying times.

Shipping & Handling

We utilize Canada Post for all domestic orders unless specified. For US and International orders, we offer DHL service. If you do not see your destination listed upon checkout please contact us for further assistance.

Please note that orders will only be shipped once payment and delivery details have been approved. Delivery time frames begin from the date of dispatch. All orders are trackable.

All orders will require signature upon delivery. Roden Gray will not assume the risk of loss and title for merchandise for any orders that opt for no signature requirement.

 

In-Store Pickup

 

In-Store Pickup is available free of charge. This option is available upon checkout who customers who wish to retrieve their items from our retail location.

International Shipping

 

FEATHERWINDZ uses DHL for all international deliveries. Rates are calculated based on destination and weight of the package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client.

Items will be shipped from USA , with an official invoice declaring the exact total of merchandise purchased in US dollars.

Lost & Damaged Orders

 

In the rare occasion, FEATHERWINDZ Inc. shall not be held liable for any direct or indirect damages done by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier. FEATHERWINDZ Inc. does not assume any responsibility for lost or stolen items.